The ‘Services 360’ policy of Dubai

The ‘Services 360’ policy aims to achieve 100 per cent proactive and automated services, 90 per cent integrated services and 90 per cent service provision without the physical presence of the customer. It is expected to achieve annual financial savings exceeding AED 1 billion by 2025, eliminate 9 million physical customer visits to service centres annually and free up over 300,000 working hours in the Dubai Government annually.


Updated on 16 May 2023

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