United Arab Emirates
The Information and Digital Government sector of the Telecommunications and Digital Government Regulatory Authourity (TDRA) is responsible for supporting infrastructure and strategies that drive smart transformation process of UAE government entities through the implementation of the mGovernment’s plans, Government Services Strategy and National Digital Government Strategy. UAE aims to ensure attaining the relevant national indexes and providing the appropriate environment for achieving the 1st rank globally in online services. The UAE’s National Digital Transformation Committee was formed to drive the required digital transformation across the country. Led by the head of the digital government, the committee includes members of key ministries, government authorities, and federal and local digital authorities. While TDRA is responsible for driving digital transformation at the federal level, each local eGovernment/digital government authority is responsible for the on boarding of its local entities. ‘U.ae’ (previously Government.ae) is the official portal of the UAE Government. H. H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai launched in 2011. The aim of the portal is to act as a single window that provides easy access to all government services. The portal gathers information about federal and local government entities and their services for individuals, visitors, businesses and government. It also provides information regarding accessing the government services and payment through online channels. It engages several platforms like forums, blogs, chat, surveys and polls to facilitate effective communication between the government and the public. The portal is managed by the Development Department of TDRA’s Information and Digital Government Sector.
Kingdom of Bahrain
Government Services Contact Center: 80008001
The National Suggestions & Complaints System “Tawasul”: www.bahrain.bh/tawasul
P.O. Box 75533, Kingdom of Bahrain
Kingdom of Saudi Arabia
The e-Government Program "Yesser" operates the National e-Government Portal Yesser objectives: Improve productivity and efficiency of the public sector Deliver better and easier services to individuals and the business sector Improve investment revenues Provide highly accurate information at the right time Yesser role: Yesser assumes the role of the stimulator and facilitator of e-Government. It seeks to reduce centralization as much as possible and identify minimum acceptable level of coordination among government agencies. "Saudi" portal Saudi portal adopts the highest technical portal standards. It seeks to implement new technologies that enrich the portal and facilitate access to all the content so that it attracts more users and visitors and increase their interaction. Through "Saudi" portal, citizens and expatriates can access and process e-services efficiently. It is the gate to e-government services. Access to e-services is possible either through integration with other government agencies or through links to those agencies and their respective services. "Saudi" portal provides access to government information: An important source of e-services news and events Contains a directory of government agencies Provides many links to Saudi rules and regulations, plans and initiatives Information about Saudi Arabia
Kuwait Government Online portalwww.e.gov.kw
Kuwait Government Online portal is maintained by the Central Agency for Information Technology (CAIT). Kuwait Government Online (KGO) portal (http://www.e.gov.kw) presents its services to all Kuwait citizens, residents, visitors, government and civil sectors. Users can access the portal for government information, data and services in both Arabic and English. Multiple access channels through the web and other tools of communication technologies are established to ensure that KGO portal users can benefit from lots of information, services, laws and regulations in Kuwait. To maintain the highest usability, performance and security rates, developers designed the portal according to the international technical standards. The launch of Kuwait Government Online marks basic change in the concepts of presenting information and delivering governmental services. Information and services are now within the reach of users 24 hours a day, 7 days a week. As a result, Kuwait has fully entered the world of international competition to excel in delivering government information and services to citizens and residents at the same time. Hence, the role-played by information technology to achieve the highest levels of efficiency and transparency in presenting government services proved its apparent positive effects. This prominent role enhances usage in all life activities. This, accordingly, will encourage people to benefit from various advanced uses of information technology and make them part of their lives. Qatar e-Government aims to provide a better life for all communities. All around the world, technology is enhancing people's everyday lives. Technology allows us to do the things we need to get done in ways that are simpler, easier and faster than ever before. For governments, technology offers new opportunities to connect with, and meet the needs of, members of the public and the business world, while also giving government employees the tools they need to build a world-class civil service that is more efficient, open and innovative.
Sultunate of Oman
Realizing His Majesty's grand vision of transforming Oman into a sustainable knowledge based economy began with setting the economic vision for the Sultanate towards the year 2020 to which the Digital Oman Strategy, endorsed in March 2003, contributes in terms of developing the Omani Digital Society and e-government. In His address to Oman Council in November 2008, His Majesty stated: "Giving attention to human resources, including the provision of the various tools required to enhance their performance, incentives to develop their capabilities, diversifying their creative talents and to improving their scientific and practical qualifications, is the basis of real development and the cornerstone in its structure which is based on solid foundations." His Majesty also directed the Government to simplify processes, adopt technology in its daily operation, and focus on electronic delivery of its services. The main focus of Oman Projects includes:
To read more , kindly check the link: www.ita.gov.om
Qatar e-Government will benefit everyone. Members of the public - whether they are citizens, residents or visitors – will be able to access e-Government services that are simple, secure, and available anytime, anywhere. Businesses and private organizations will find it easier, simpler, and faster to register and operate a business. Qatar's Strategy for economic diversification relies on creating the right environment for investment and businesses, and removing any barriers to doing business, so that the economy can continue to grow and develop. Government entities will be confident they are providing better services to people and businesses, are more efficient, and are achieving better overall outcomes for the nation. The result is savings in public administration due to e-Government, and time savings to citizens and other users. Beyond cost and time savings, e-Government also creates greater transparency and higher-quality outcomes. Qatar e-Government will deliver benefits to customers through better services and to government through administrative efficiency, which leads to better outcomes for the nation. These benefits have been derived from broad international and specific Qatari experience: Customer benefits: Most obviously, e-Government creates value for the direct customers. It saves them time, because they no longer need to make many trips to government offices. It provides a better user experience, when paper forms and certificates are not required. And it enhances service quality, as automation allows for faster and less error-prone processing of customer requests. Government benefits: e-Government streamlines a wide range of administrative processes. By automating cumbersome processes, the government can increase productivity and redirect resources to more important priorities. It can also improve its operating efficiency across and within agencies by leveraging shared platforms, data and resources. Benefits for the Nation: At an aggregate level, e-Government drives better outcomes for the whole nation. Better services will help Qatar create a better life for its citizens and residents. Serving businesses faster and providing them with valuable open datasets will enhance national economic development. Successful e-Government will also raise the international profile and standing of Qatar. Greater transparency fosters trust and makes it easier for different parties to interact. In particular, e-Government supports more transparent government performance, by being able to track the speed and quality of execution. This can be further enhanced by promoting prudent access to open data, for example health care outcomes. Finally, electronic channels allow for constituents to have a much more open and transparent participation in policy creation. Vision Qatar e-Government provides these benefits, with a comprehensive approach, tailored to the specific starting situation in Qatar which has been analyzed in great depth. The vision for Qatar e-Government has been inspired by the people who will benefit from it most. It reflects the desires of the many citizens, business people, and government employees to embrace technology to access and deliver services. They are optimistic about a future of simple, fast and secure transactions and eServices. They also look forward to a more open government and having the opportunity to contribute their ideas to the decision-making process. Strategic Objectives Qatar e-Government vision is supported by three strategic objectives that determine where action will be taken to deliver benefits and value: Strategic Objective 1: Better Serve Individuals and Business – emphasizes the customer focus , serving the people who live and work in Qatar, and the businesses that fuel the nation's economic growth. Strategic Objective 2: Create Efficiency in Government Administration – maximizes opportunities to make better use of public funds. Strategic Objective 3: Increase Government Openness – generates economic and political value by collaborating with customers on co-design.