Topic

As the Ministry of Justice strives to enhance and streamline government processes, we welcome your feedback on the Ministry's performance in the "Zero Government Bureaucracy Programme."

Objective

This survey aims to evaluate customers' satisfaction with the Ministry of Justice's implementation of the "Zero Government Bureaucracy Programme", which seeks to streamline government processes and lessen customers' burdens by gathering participant feedback and experiences. We also aim to pinpoint strengths and areas for improvement in order to enhance the delivery of more effective and efficient government services, which contributes to enhancing customer experience and improving wellbeing.

Expected decisions as a result of this consultation

1.        Analysis of Results: Reviewing data obtained from the survey to assess customers' level of satisfaction with the "Zero Bureaucracy" Programme at the Ministry.

2.        Identifying Areas for Improvement: Identifying the aspects requiring improvement according to feedback from participants.

3.        Taking Remedial Actions: Improving services and procedures to streamline transactions and reduce burdens even more.

4.        Public communication: Keeping the public informed about the Ministry's steps following the survey results for increased transparency and improved communication.

5.        Ongoing assessment: Regularly monitoring performance to guarantee continual improvements and increasing the effectiveness of services.