Customers Councils Initiative at the Public Health Center in Umm Al Quwain
Details and objectives
- Enhancing communication and interaction between the Public Health Center and the public.
- Working together to develop services and improve customer experience.
- Ensuring the provision of health services that meet the needs of clients.
- Incorporating health educational materials into school curricula, especially in the field of health education and nutrition, while considering the consistency of topics and the age groups through which they are presented.
- Working on evaluating the approved health plans and programs and measuring the extent of students' response to them.
- Preparing a podcast for the organization featuring influential personalities to introduce the organization's services and announce health programs and initiatives.
- Immediate solutions to certain operational challenges raised by customers.
- Developing procedures and policies based on real and recurring feedback from customers.
- Defining performance indicators to measure the effectiveness of responses to customer feedback and complaints.
- Enhancing customer satisfaction by empowering them to participate in service improvement.
- Building a comprehensive database of feedback and suggestions to support strategic planning and continuous improvement.
