Question

How can the Ministry of Foreign Affairs optimize its service channels to improve efficiency and enhance the overall customer experience

Subject

The Ministry delivers a variety of services through its website, smart application, WhatsApp, and UAE missions worldwide. In the context of ongoing digital transformation and evolving user expectations, MoFA is committed to enhancing these channels to provide a seamless, fast, and fully integrated service experience

Objective

This consultation invites public feedback to improve the accessibility, responsiveness, range, and integration of service channels, enhancing overall quality and satisfaction

Expected Outcomes

Insights from the consultation will guide the development of a strategy to optimize service delivery, adopt innovative technologies, and streamline application and follow-up procedures, further advancing the UAE's smart government agenda