Topic : 

As part of the Ministry of Finance's efforts to enhance service efficiency and in line with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum to support the Zero Bureaucracy initiative, this consultation aims to assess the impact of the previous phase of the initiative on customers. It seeks to understand the improvements made, the challenges that remain, and suggestions for further enhancing service efficiency and the customer journey.

Objective : 

This consultation aims to measure the actual impact of the Zero Bureaucracy Initiative by gathering customer feedback on service improvements, identifying remaining challenges, and exploring development opportunities to support continuous enhancement of the Ministry's services.

Expected decision as a result of this consultation : 

Customer feedback will be used to evaluate the effectiveness of the implemented changes, develop an updated improvement plan, enhance successful procedures, and address areas that require further development to create more efficient and seamless services.