Assessing students' awareness of how to communicate with the OneHCT Service Center
Subject of Consultation:
As part of HCT's development plan to enhance its services, the call center was transformed into the OneHCT Service Center, a key communication platform that consolidates multiple channels under one umbrella. The center enables students and other stakeholders to access services and receive responses to their inquiries anytime and from anywhere. To assess students' awareness of how to communicate with the OneHCT Service Center and benefit from its services, an awareness campaign was implemented, followed by an evaluation to measure the level of awareness achieved.Objective:
HCT provides the OneHCT Service Center as one of its key communication platforms, integrating multiple channels designed to serve stakeholders to the highest quality standards. To ensure the center achieves its objectives, it was necessary to measure students' awareness of all aspects related to the center, including contact numbers, communication channels, available services, and how to benefit from them. Accordingly, a survey was conducted to assess their level of awareness and determine whether additional awareness campaigns or further improvement and development initiatives are required.E-Decision Making:
The consultation is expected to reveal the progress made in raising awareness of the OneHCT Service Center and support the implementation of ongoing targeted awareness campaigns throughout the year. These campaigns will reinforce key information, highlight updates, and encourage continuous engagement with the center to maximize service utilization.
