About the Consultation:

As part of the Ministry of Sports' commitment to enhancing its government services and improving the customer experience, the Ministry participated in the "Future Customer Councils" initiative - a distinguished initiative launched by the Ministry of Education in collaboration with the Prime Minister's Office.

The initiative aims to support federal entities in developing their services by directly engaging with the views and aspirations of future customers, thereby providing a unique opportunity to connect with the next generation, discuss government services with them, and ultimately improve service quality and enhance customer satisfaction.

Objectives:

1.             Reinforce the principle of customer engagement in the development of policies and services.

2.             Contribute to raising service quality standards and enhancing the customer experience.

Decisions:

Review priority proposals and submit appropriate recommendations accordingly, in addition to tasking the relevant department with reviewing the services associated with the feedback received and developing improvement plans as needed, to ensure enhanced service quality and an improved customer experience.