The "Customer Council for All" aims to improve the quality of postal services in alignment with the needs and expectations of different segments of the community. This is achieved by establishing direct and effective communication channels with customers, with a particular focus on engaging senior citizens and People of Determination to ensure their needs are taken into consideration. The council contributes to collecting feedback, observations, and constructive suggestions, analyzing them, and transforming them into actionable development initiatives. This enhances the customer experience, increases satisfaction levels, and ensures the delivery of more inclusive and flexible services that meet the aspirations of all.