Conduct a user experience (UX) testing session with customers of the Ministry of Health and Prevention to evaluate their experience using the smart self-service kiosks available in the Go Digital area at the Customer Happiness Center - Dubai. The aim is to capture their feedback and preferences in order to enhance their experience with the smart self-service kiosks and incorporate their improvement suggestions using modern technologies. Eye-tracking glasses were used for analysis purposes to assess and ensure the ease of use of the kiosks

Customers of the Ministry of Health and Prevention

Enhance the operational efficiency of the Customer Happiness Center and improve the quality of service applications through the use of modern technologies and smart devices equipped with features that facilitate the service application process, which are available at the Customer Happiness Center. This will positively impact the customer experience and overall satisfaction with the Ministry's services