Subject

The "Hayyak Inquiry Portal" provides a unified and efficient communication channel for receiving and responding to customer inquiries. It is designed to enhance the customer experience, simplify access to services, and improve the overall quality of communication.

This survey aims to measure customer satisfaction with the service and gather feedback and suggestions to support its continuous improvement and enhancement.

Target Group of Customers

All Community Members.

Details and Objectives

• Measure customer satisfaction with the Hayyak service.
• Evaluate the ease of use and responsiveness of the service.
• Assess the quality and usefulness of the information provided.
• Identify customer needs, expectations, and areas for improvement.
• Collect feedback and suggestions to support continuous service enhancement.
• Promote a culture of continuous improvement and service excellence.
• Support data-driven decision-making through customer satisfaction insights.
• Enhance the overall customer experience and improve service quality.

Expected Decisions as a Result of This Initiative

• Identify the strengths of the Hayyak service.
• Identify improvement opportunities and address customer challenges.
• Enhance response times and improve overall service quality.
• Develop digital services and communication channels based on customer needs and expectations.
• Increase customer satisfaction and improve the overall customer experience.
• Support evidence-based decision-making using customer feedback and performance indicators.
• Prioritize improvement initiatives based on customer opinions and survey findings.
• Foster continuous improvement and enhance the efficiency and effectiveness of service delivery.