Digital Customer and Digital Government Service Policy
The Digital Customer and Digital Government Service Policy aims at enhancing the UAE government’s approach of providing proactive digital services on a priority, improving user experience in getting digital government services and raising government efficiency in providing services.
The UAE Government launched the Digital Customer and Digital Government Service Policy (Arabic, PDF, 435 KB) as a part of the UAE’s Strategy for Government Services. The policy aims at:
- enhancing the UAE government’s approach of providing proactive digital services on a priority
- improving user experience in getting digital government services
- raising government efficiency in providing services
- enabling integration and connection of digital systems of federal government entities
- raising trust in digital government services.
Pillars of the policy
The Digital Customer and Digital Government Service Policy is based on six main pillars. They are:
- Proactive digital government services
- One-time request for information and personal details
- Digital government enablers
- Unified digital platform
- Continuity of digital services
- Marketing and awareness of digital service .
Updated on 16 May 2023