Subject of the Consultation

As part of the General Authority of Islamic Affairs, Endowments and Zakat's commitment to enhancing the quality of social services and developing the financial assistance system, and in continuation of its approach to engaging stakeholders in service improvement, the Authority launches this digital consultation to measure the ease of applying for the Zakat disbursement service for eligible beneficiaries. It also aims to assess beneficiaries' experiences during the various stages of the application process, contributing to elevating the service level, improving its efficiency, and simplifying its procedures.

Objective of the Consultation
• Identify users' opinions regarding the digital user experience.
• Monitor challenges or difficulties that applicants may face during the application process.
• Collect users' suggestions to develop and improve the service in the future

Expected Outcomes of Implementation:
• Improve customer experience and increase satisfaction levels with the service.
• Simplify procedures and reduce unnecessary steps.
• Develop digital channels in line with the needs of various segments of society.
• Support decision-making based on users' feedback and actual needs.