his digital consultation aims to analyze the experience of patients at the Gastroenterology and Endoscopy Clinic in Khorfakkan Hospital, and to identify procedural and administrative challenges that may affect the speed and efficiency of service delivery. The goal is to eliminate bureaucracy and improve the patient journey from inquiry to receiving the service, by streamlining procedures, enhancing digital solutions, and raising patient satisfaction and the quality of medical services provided.

Studying and analyzing patient feedback to identify the key areas for improvement in the patient journey within the Gastroenterology and Endoscopy Clinic. Developing an improvement plan to streamline administrative and technical procedures and accelerate service delivery.