Subject:

As part of the Federal Tax Authority's commitment to enhancing its digital services and improving customer experience, this consultation seeks to gather community feedback regarding their experience using the Authority's official website. This includes ease of navigation, accessibility of information and services, transaction efficiency, and overall satisfaction levels. The initiative reflects the Authority's continuous improvement approach and its commitment to aligning digital services with user expectations and needs

:Objective

This consultation aims to assess the user experience of the official website in terms of usability, accessibility of information and services, content clarity, and overall satisfaction. It also seeks to identify challenges faced by users and highlight improvement opportunities to enhance digital service quality and overall customer experience

:Expected Outcomes

Addressing challenges or obstacles encountered by users - 

Refining website content to ensure greater clarity and ease of understanding - 

Establishing development priorities based on user needs and measuring the impact of future improvement -